Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any question please send us an email at contact@pibut.com.

Q. How long will it take for my items to arrive?

A. It will usually take 3 – 7 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 1-3 business days.

Q. Where can I place an order from?

A. You can place an order from United States.

Q. Is shipping FREE?

A. Yes, shipping is Free.

Q. Where is your company located?

A. We have an office in USA and UK.

Q. Where do you ship your products from?

We normally ship our products from our primary warehouse in the USA. However, we also have a warehouse in China, and in instances of high order volume or charge, we may ship products from this location instead.

Q. Which currency will I be charged in?

A. We process all orders in USD.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to contact@pibut.com.

Q. How can I pay?

A. We accept all Major Cards: Visa, Mastercard, Discover, Amex, and also Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customer’s information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will, I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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