At Tooltra.com, we take pride in providing a diverse selection of top-notch DIY hand tools. We recognize that sometimes you might need to return an item for various reasons, so we’ve established a straightforward refund and exchange policy to make the process as seamless as possible.

30-Day Return Policy

We offer a 30-day return policy for all products from the date of delivery. If you’re not satisfied with your purchase, you may return the item(s) to us within 30 days for a full refund or exchange.

Item Condition

To be eligible for a refund or exchange, the item must be unused, in its original condition, and accompanied by the original tags and packaging. Products that have been used or damaged by the customer will not qualify for a refund or exchange.

Upon delivery, we encourage you to inspect the item thoroughly to verify its condition. If you detect any damage, please contact us right away.

Damaged or Defective Items

If you receive a damaged or defective item, contact our customer service team as soon as possible. We offer a 30-day return policy for damaged or defective items from the date of delivery.

Shipping and Handling Fees

We cover shipping costs for returns and exchanges related to quality issues. For non-quality related reasons (e.g., unwanted, incorrect item), you are responsible for return shipping costs.

To initiate a return, contact us at support@tooltra.com or call +1 332-222-4562

If we approve your return, we’ll send you a return shipping label and instructions for sending your package. Returns sent without prior authorization will not be accepted.

Refund Process

Once we receive your returned product, we’ll inspect it to ensure it meets our return policy criteria. If everything is satisfactory, we’ll process your refund within 7-10 business days.

Refunds will be issued to the original payment method: credit card or PayPal.

Exchange Process

To exchange your product for a different color or model, contact our customer service team. They will guide you through the process and provide a return authorization number.

After receiving and inspecting the returned item, we’ll process your exchange within 7-10 business days. Price differences will be charged or refunded to your original payment method as appropriate.

Late or Missing Refunds

If you haven’t received a refund, check your bank account again, then contact your bank, as processing times may vary. If you’ve taken these steps and still haven’t received a refund, please contact us at support@tooltra.com.

Order Cancellation

You can cancel an order within 12 hours of completing the checkout process. After this period, your order will enter production immediately. Contact us with your order details to cancel and receive a full refund. We cannot cancel orders once the printing process has begun.

For any additional questions or concerns, feel free to contact us at support@tooltra.com.